Frequently Asked Questions

What is your return policy?

Your satisfaction is important to us. We offer returns and exchanges only on eligible items or products received in damaged condition. All items must be unused, unworn, and in original condition, with proof of purchase included. If your order arrives damaged, please email godsgoldapparel@gmail.com as soon as possible with your order number and a clear photo of the item’s condition. Washed items will not be accepted, and items must be free of smoke, cologne, or deodorant odors. Shipping fees are non-refundable.

Do you provide return shipping labels?

At this time, we do not offer free return shipping labels. Customers are responsible for return shipping costs and must obtain tracking to avoid lost packages. Once your item is received and inspected, our customer service team will notify you by email with an account update.

Will I receive a tracking number for my order?

Yes. All orders include a tracking number that is sent to the email address provided at checkout. If you do not receive your tracking information, please contact us by email for assistance.

Where do I send returns or exchanges?

All returns and exchanges must be sent to:
God’s Gold Apparel
3065 Daniels Road, Suite 1082
Winter Garden, FL 34787
United States

Can I change my order after checkout?

Please carefully review your cart before completing checkout. We are unable to modify completed orders. If your order has not yet shipped, we may be able to cancel it. Please email godsgoldapparel@gmail.com as soon as possible. Once an order has shipped, the customer is responsible for return shipping charges.

How do I cancel my order?

Once an order is placed, it cannot be canceled. Please contact godsgoldapparel@gmail.com immediately if you believe an error was made.

How long does it take to receive my order?

In-stock orders are typically processed and shipped within 3 to 5 business days.

How long does it take to receive pre-order items?

Pre-order apparel typically ships within 1 to 2 weeks. Customers will be notified by email once the order ships and tracking information is provided.

How do refunds work?

All apparel and accessories are final sale. Refunds are not offered except in cases where an exchange cannot be fulfilled due to inventory availability.

How do exchanges work?

If you need to exchange an item, please include the desired item or size in your email request. If the original item is out of stock, you may select another item of equal value that is currently available. If no exchange options are available, a refund will be issued minus shipping costs.