Frequently Asked Questions

• What is your return policy?

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy. Eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase. Washed items will not be accepted. Items must not smell of smoke, cologne or deodorant. Shipping fees are non-refundable.

• Do you provide shipping label for returns?

We are happy to provide returns and exchanges, but at this time we do not offer free return shipping labels. Customers are required to ship package and obtain tracking to avoid lost packages. Once item is received and inspected customer service will send email notification for account update.

• Do you provide tracking number for order?

All orders are provided with tracking number after purchase direct to email. Please send us email for any reason you did not receive tracking information.

• Where do I send returns or exchanges?

Send all returns to God's Gold Apparel, 3065 Daniels Road Suite 1233 ,Winter Garden , FL, 34787, United States

• How do I fix my order after checkout once I notice wrong items purchased?

Please confirm items in cart are before checkout. We are unable to modify completed orders on website. If your order has not been shipped, we can cancel existing order. Please email us at godsgoldapparel@gmail.com Once orders are shipped out customer responsible for return shipping charges.

• How can I cancel my order?

Once order is placed it cannot be cancelled. Please send email to godsgodapparel@gmail.com

• How long to receive my order?

All orders are shipped within 3-5 business days.

• How long to receive my pre-order apparel?

All pre-orders typically take 1-2 weeks. We are working on faster deliveries. All customers are notified by email and provided tracking number.

• How do I obtain refund?

All apparel and accessories are Final Sale. Store credit only.

• Defective Products / Wrong Item Received:
  While we strive to produce top quality products and have excellent customer service, there are sometimes errors that arise such as a defective/damaged product or the wrong items being sent. In the case of a wrong design/size sent, we will exchange your product(s) and provide a return label for you to print out.
• If you feel a product you received has a defect/error, please provide a photo in your email for documentation and we will replace the item or provide a refund if out of stock. Any claims beyond 30 days of the product being received will be considered normal wear and tear and cannot be replaced. Certain exceptions will be allowed in a case by case basis.
• Exchanges:
  If you need to exchange a product, please include the desired item and/or size in your email. If the original product is out of stock, you may choose an item of equal value that is available in our store. If there are no sizes/options for your exchange, you will be refunded back for your purchase minus shipping costs.